We create most of our products to order, just for you, in our warehouse. Orders typically take about 7-14 business days to produce, then an additional 3-7 business days to ship. Some specialty items ship internationally and may take a bit longer.
Depending on the postal carrier you select, and your proximity to our warehouse, shipping typically takes about 3-5 business days, unless the address is an APO/FPO.
“Awaiting Fulfillment” means that we have received your order, and it will soon be put into our line of production. As soon as it is put into production, the status will change to “Awaiting Shipment.”
“Awaiting Shipment” means that your order is currently in production. This process usually takes between 5-7 business days. Once you entire order has been created and double checked, it will be shipped out.
Contact Customer Service, and we will fix the mistake right away!
Our office hours are Monday-Friday from 9:00 AM-5:00 PM CST. We will respond to your message as quickly as possible.
Exchanges may be necessary for a number of different reasons. If you find yourself in a position where you needs to exchange an item from your order there are a few things you need to be aware of.
In the event that something slips past quality control we will quickly address the problem as soon as it is brought to our attention. In order to receive a replacement product the you needs to simple provide us a picture of the product in question and the name on the order and email it to firstname.lastname@example.org
What we need to make a replacement order:
Once we receive this we will print a replacement product and send it right out!